Terms of Service
These Terms of Service (“Terms”) govern your use of the studios, classes, website, and member account (together, the “Services”) offered by Charlton Core LLC, doing business as Studio 26 (“Studio 26,” “we,” “us”). By creating an account, booking a class, or purchasing a membership, class pack, drop-in, or gift card, you agree to these Terms.
1. Accounts & Eligibility
You must be at least 18 years old to create an account. If you are between 13 and 17, a parent or legal guardian must create the account and consent to these Terms on your behalf. You’re responsible for keeping your account credentials confidential and for all activity under your account.
2. Bookings, Cancellations & No-Shows
Class spots are reserved on a first-come, first-served basis, subject to studio capacity. If a class you want is full, you can join the waitlist — if a spot opens up, it’s automatically offered to the next person in line. The exact fee or credit outcome for any cancellation is always shown to you in the app before you confirm it. We reserve the right to cancel or reschedule a class for any reason, including low enrollment, instructor unavailability, or facility issues; if we cancel a class you’re booked into, we’ll notify you and you will not be charged for that session, and any credit or pack session used to book it will be restored.
Group Classes (Reformer, Mat Pilates, Barre, Yoga, HIIT, and similar)
How much notice you give before a class starts determines what happens when you cancel:
- More than 8 hours before class starts: No fee. If you booked with a class pack, your credit is restored to your pack. If you booked as a drop-in, we’ll bank a class credit to your account, valid for 30 days. Unlimited members simply lose nothing, since there was no per-class credit to begin with.
- Between 1 and 8 hours before class starts (late cancellation): A $10 late-cancellation fee is automatically charged to your saved payment method, in addition to the credit outcome above (pack credit restored, or a 30-day banked credit issued for drop-ins).
- Less than 1 hour before class starts, or not showing up at all (no-show): Unlimited members are automatically charged a $20 no-show fee. Class pack and drop-in bookings are not charged a fee, but the class credit is forfeited — it is not restored and no replacement credit is issued.
Cancellation and no-show fees are charged automatically to the payment method on file for your account — this is why we require a valid saved payment method to book a class. See Section 3 below.
Private & Duet Sessions
Private and duet sessions follow a simpler, separate policy — no fees are ever charged, but the credit outcome depends on how much notice you give:
- More than 24 hours before the session: Your session credit is restored and you’re free to rebook.
- 24 hours or less before the session, or not showing up at all: Your session credit is forfeited — it is not restored.
In genuine emergencies, we may waive a fee or restore a forfeited credit at our sole discretion — contact us if something outside your control caused a late cancellation or no-show.
3. Memberships, Packs & Payments
Payments are processed through our third-party payment processor, Stripe. We do not store your full card number. Recurring memberships automatically renew and charge your saved payment method each billing period until you cancel. Class packs and drop-ins are one-time purchases and, unless stated otherwise, are non-refundable but may carry an expiration date shown at purchase. If a recurring payment fails, we may notify you and place your membership on hold until payment is resolved. Gift cards and account credit have no cash value and cannot be redeemed for cash except where required by law.
4. Assumption of Risk & Liability Waiver
Participation in Pilates, barre, yoga, HIIT, and other fitness activities at Studio 26 involves inherent physical risk, including the risk of injury. Before creating an account, you must separately agree to our Liability Waiver and Release of Claims, which is incorporated into these Terms by reference and covers assumption of risk, release of liability, indemnification, and related terms in full. You’re responsible for informing your instructor of any injury, medical condition, or pregnancy that may affect your ability to safely participate.
5. Text Messaging (SMS) Program
If you opt in to text messages from Studio 26 (via the checkbox at signup or another opt-in method we offer), you agree to receive automated SMS text messages related to:
- Class waitlist openings
- Booking and appointment reminders
- Membership and class pack updates (including renewal and payment issues)
- Occasional promotions and studio announcements
Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Text “HELP” to any message from us for help, or text “STOP” at any time to opt out — we’ll stop sending you texts after you do, though you may still receive a one-time confirmation message. Opting in to text messages is never required to book a class or purchase a membership. See our Privacy Policy for how we handle your phone number and message data. Not all carriers are supported; Studio 26 and its SMS provider are not liable for delayed or undelivered messages.
6. Photo & Video Release
If you separately consent to our photo/video release (this is optional and not required to use the Services), we may use photos or video taken during classes or events that include you in our marketing materials, website, and social media. You can withdraw this consent at any time by contacting us.
7. Account Termination
You may cancel your membership or close your account at any time through your account settings or by contacting us. We may suspend or terminate your account if you violate these Terms, engage in unsafe or disruptive behavior at the studio, or if payment cannot be collected after reasonable attempts.
8. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we’ll update the “Last updated” date above and, where required, notify you. Continued use of the Services after a change means you accept the updated Terms.
9. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules.
10. Contact Us
Questions about these Terms? Email us at staff@studio26.studio.